Conflict resolution leans towards “the problem-solving approach, which requires information exchange, looking for alternatives and reaching a solution acceptable to all” (Brewer & Lam, Fall 2009). There are successful ways to handle conflict.
Conflict can be resolved, if you stop, listen, and think before you decide to communicate. People issues always come in the way, which will cause conflict. Conflict can help in productivity on the job by making the relationship stronger.
Conflict is considered normal, and is something we can prevent, if educated. The positive and negative effects of conflict are caused by our past experiences. Resolutions in conflict will make you feel better. Conflict comes in different ways and attitudes so you have be able to anticipate, know it can happen, and identify the conflict.
When I worked in output coding at my last job, I was responsible for correcting errors, which would not go through the system. After so many errors you are supposed to turn them in to the supervisor. Trying to be nice, I took the errors to my co-worker and pointed out her mistakes. She blew up! She started yelling and screaming saying I was picking on her. We had a few words, which did not turn out to be nice.
The conflict was not handled properly, because I should have followed work procedures, by turning the errors in to our supervisor. I knew this co-worker had been making a lot of mistakes, and thought by telling her she would appreciate not getting into trouble. When I confronted her I first should have explained, why I brought the errors to her. Once she cooled off and thought about it, she apologized for reacting without thinking.
Later I found out she was jealous because I had been promoted ahead of her. The way to manage or handle conflict is by using the S-T-L-C method, and by making others feel understood, nurtured and supported.
Deloise
Brewer, B., & Lam, G. K. (Fall 2009). Conflict Handling Preferences: A Public-Private Comparison. ProQuest Communications, 1-14.
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